Frequently Asked Questions
About THW – The Healthy World
What is THW – The Healthy World?
THW is a fresh, organic food brand committed to providing healthy, preservative-free products while promoting sustainability and supporting farmers.
What makes THW different from other organic food brands?
We follow a farm-to-fork approach, ensuring freshness, purity, and ethical sourcing. Our products are free from preservatives, chemicals, and artificial additives.
Products & Sourcing
What kind of products does THW offer?
We provide:
• Indigenous organic fruits & vegetables
• A2 milk & dairy products
• Pure country eggs
• Preservative-free bakery items
• Healthy groceries from trusted sources
How do you ensure the quality of your products?
Our products are sourced directly from ethical farmers and trusted partners. Every item undergoes strict quality checks for freshness and safety
Are your fruits and vegetables 100% organic?
Yes, we source indigenous, organically grown produce from farmers who follow sustainable agricultural practices.
Is your milk and dairy preservative-free?
Absolutely! We offer pure A2 milk and dairy products without preservatives, chemicals, or adulteration.
Ordering & Delivery
How can I place an order?
You can order through our website or mobile app (coming soon). Simply browse, select your items, and proceed to checkout.
Do you offer home delivery?
Yes, we provide fresh daily deliveries in select areas to ensure you get the freshest
products.We work on a subscription based model, you have to order one day prior , your orders made on demand to ensure freshness.
What cities do you currently serve?
We are currently launching in Pune and will expand to more cities soon.
What are the delivery charges?
Delivery is free for subscribers and for one time orders as well.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel orders before the cut-off time for daily deliveries
Subscription & Benefits
What is the THW subscription plan?
Our subscription model ensures fresh daily deliveries.Subscribers get priority access at
discounted rates as it helps us to have a fix order in hand prior and ensuring no wastage
How do I subscribe?
Simply sign up on our app and choose or make a customised subscription plan , add your accurate address, make the payment and get the delivery in the morning between 5:00-7:00 am in the morning on the selected dates.
Can I pause or change my subscription?
Yes, you can pause, resume, or modify your subscription as per your convenience , please ensure that for the immediate next day order you make the changes before the charge time.
 Payments & Refunds
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and wallets for easy transactions. No Cash on delivery option is available.
Do you offer refunds or replacements?
Yes, if you receive a damaged or incorrect product, we will replace it or offer a refund. Please report issues within 24 hours of delivery and help us serve you better.
Sustainability & Farmers
How does THW support farmers?
We partner directly with farmers, ensuring they get fair prices and eliminating middlemen. This helps them grow sustainably and profitably.
How is THW contributing to sustainability?
We are reducing plastic waste, food wastage, and pollution while promoting eco-friendly packaging and sustainable farming.
Contact & Support
How can I contact THW for support?
You can reach us at [customer support email/phone] for any queries or assistance
How can I partner with THW as a farmer or vendor?
We welcome partnerships with ethical farmers and suppliers. Contact us at [email protected] or Call us / Whatsapp us on +91 98508 65086 to collaborate.
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