The Healthy World – Terms & Conditions

Welcome to THW – The Healthy World. These Terms and Conditions (“Terms”) govern your use of our services, website, and mobile platforms, which are owned and operated by Naturaliv Foods Pvt. Ltd. By accessing or using our platform, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services. Our services provide access to a variety of health and wellness products, including organic food, dairy products, nutritious snacks, wellness supplements, and more. You are responsible for ensuring that your use of our platform complies with applicable laws and regulations. Access to certain features or services may require account registration, and you are responsible for maintaining the confidentiality of your account information

1. Use of Our Service: Our services provide access to a variety of health and wellness products, including organic food, dairy products, nutritious snacks, wellness supplements, and more. You are responsible for ensuring that your use of our platform complies with applicable laws and regulations. Access to certain features or services may require account registration, and you are responsible for maintaining the confidentiality of your account information.

2. Product Availability and Pricing: All products listed on our platform are subject to availability. While we make every effort to ensure the accuracy of product descriptions, prices, and availability, we cannot guarantee that all information is free from errors. Prices and offers are subject to change without notice. In the event of any discrepancies or errors, we reserve the right to cancel or amend orders accordingly.

3. Orders and Deliveries: When placing an order with THW, you are making an offer to purchase the selected items, subject to availability and order confirmation. We reserve the right to reject or cancel any order, particularly if there are issues with stock, pricing, or payment. We strive to ensure timely delivery through our service, but delivery times may vary based on location, product availability, and other factors.

4. Payment Terms: Payments for orders placed through our platform are processed securely through third-party payment gateways. We accept various payment methods, including credit/debit cards and other electronic payment solutions. By providing payment details, you authorize us to process the payment for the order. All payments are subject to confirmation and acceptance by THW.

5. Returns and Refunds: At THW, customer satisfaction is our priority. We accept returns and refunds for products that meet specific criteria outlined in our Returns and Refund Policy. If you are dissatisfied with your purchase or receive damaged products, we encourage you to contact our customer service team for resolution within the specified time frame. Please refer to our full Returns and Refund Policy for details.

6. User Obligations: You agree to use our services for lawful purposes only and not to engage in any activities that could harm our platform, its users, or any third parties. You are responsible for any content you post, share, or transmit through our platform. You agree not to use our platform to engage in fraudulent, abusive, or unlawful behaviour.

7. Privacy and Data Protection: We are committed to safeguarding your privacy and personal data. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our platform, you consent to the collection and use of your data as described in our Privacy Policy.

8. Third-Party Links and Services: Our platform may contain links to third-party websites or services. These links are provided for your convenience, and we do not have control over their content, privacy practices, or policies. We are not responsible for the actions of third parties and encourage you to review their terms and privacy policies before engaging with them.

9. Limitation of Liability: To the maximum extent permitted by law, THW and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use our platform or services. We do not guarantee uninterrupted access to our platform, and we are not responsible for any system failures, errors, or delays.

10. Intellectual Property: All content, trademarks, logos, and intellectual property associated with THW are protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any of our content without prior written permission.

11. Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be resolved in the courts of [your jurisdiction] in India.

12. Changes to the Terms: We reserve the right to modify or update these Terms at any time. Any changes will be communicated to you through notifications on our platform. Continued use of the service after such changes constitutes your acceptance of the updated Terms.

The Terms and Conditions of THW – The Healthy World outline the rules and guidelines governing the use of our services, website, and mobile platforms. These terms establish the responsibilities and rights of both THW and the users who access, browse, or purchase products through our platforms.
By using our services, users agree to comply with these Terms. The Terms cover key aspects such as account registration, product availability, order process, payment methods, shipping, and user responsibilities. They also include policies related to privacy, intellectual property, returns, refunds, and the limitations of our liability.
These Terms are designed to ensure a smooth and transparent user experience, protecting both THW and its users while ensuring compliance with relevant laws.
Users should review the Terms and Conditions regularly as we may update them periodically. Any modifications will be communicated to users and will take effect once posted.

1.Age Requirement: By using our services, you confirm that you are at least 18 years of age or have the consent of a legal guardian to access and use our platform.

2.Account Registration: To access certain features of our services, you may be required to register an account with accurate and complete information. Providing false or misleading information during registration may result in account suspension or termination.

3.Legal Compliance: By engaging with THW services, you warrant that your use complies with all applicable laws and regulations in your jurisdiction.

4.Residency: Our services are currently available to users within India. Accessing our platform from outside India may result in limited functionality or restricted service availability.

5.Fair Usage: The services are intended for personal and non-commercial use only. Any misuse, including resale of products or services, will result in immediate termination of your account and possible legal action.

By accessing and using our services, you agree to meet these eligibility requirements and abide by our terms and conditions.

Section 1-Subscriptions

Section 1.1-Recurring Billing

By subscribing to our services, you agree to a recurring billing cycle as per the subscription plan chosen. The subscription fees will be automatically charged to your selected payment method on the designated billing dates.
It is your responsibility to ensure your payment information is accurate and up-to-date.

Section 1.2-Renewal Policy

Unless canceled prior to the end of the current billing period, your subscription will automatically renew for the next period at the prevailing rates.
We will notify you of any price changes before renewal, providing an option to cancel if the revised terms are not acceptable.

Section 1.3-Cancellation

You may cancel your subscription at any time by accessing your account settings or contacting our support team.
Cancellations will take effect at the end of the current billing cycle, and no refunds will be issued for partial billing periods.

Section 2-Promotions and Discounts

Section 2.1-Eligibility and Validity

Promotional offers and discounts are available for a limited time and may be subject to additional terms and conditions specified in the respective promotion.
Offers are valid only for eligible users and cannot be transferred, combined, or redeemed for cash unless explicitly stated.

Section 2.2-Expiration

All promotions and discounts have an expiration date, after which they cannot be redeemed. The validity period will be clearly mentioned in the promotional materials.

Section 2.3-Misuse of Promotions

The Company reserves the right to revoke or cancel any promotional offers in cases of misuse, fraud, or violation of the terms of the promotion.

Section 2.4-Changes to Promotions

We reserve the right to modify or terminate any promotional offers or discounts at our discretion, with prior notice where applicable.

Section 3-User-Generated Content

Section 3.1-Ownership and Responsibility

By submitting reviews, comments, or other content on our platform, you grant THW a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and distribute the content for marketing or operational purposes.
You are solely responsible for the content you post and ensure that it does not violate any laws, infringe on intellectual property rights, or contain harmful, offensive, or defamatory material.

Section 3.2-Prohibited Content

Users are prohibited from posting content that is abusive, discriminatory, misleading, or violates the rights of others. Such content will be removed, and offending accounts may be suspended or terminated.

Section 3.3-Moderation and Removal

THW reserves the right to moderate, review, and remove any user-generated content at its sole discretion without prior notice

Section 3.4-Indemnification

You agree to indemnify and hold THW harmless from any claims, liabilities, or damages arising from the content you post.

Section 4-Delivery Areas

Section 4.1-Serviceable Locations

Our delivery services are currently available only in select geographical areas. The list of serviceable locations is available on our website and may be updated periodically.

Section 4.2-Non-Delivery Zones

Orders placed for delivery outside the specified serviceable areas will not be processed, and any payments made will be refunded as per our refund policy.

Section 4.3-Changes to Delivery Coverage

THW reserves the right to expand, reduce, or modify its delivery areas at any time based on operational feasibility.

Section 4.4-Delivery Timing and Restrictions

Delivery schedules may vary based on the location and product availability. Certain items may not be eligible for delivery to remote or restricted areas due to logistical constraints.
By addressing these areas clearly, THW ensures transparency and sets expectations for its users.

By using THW’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We are committed to providing you with exceptional service and products that prioritize your health and wellness.

If you have any questions or concerns regarding these terms, feel free to contact us at [email protected] or call us at  98 5086 5086.
Thank you for choosing THW – The Healthy World!